Effective Date: [Insert Date]

Welcome to Jewelora – Hyderabad’s trusted destination for 1Gram Gold, Fancy & Imitation Jewellery. These Terms and Conditions govern your access to and use of our website and services. By visiting or shopping with us, you agree to comply with the following terms.

1. General Information

Jewelora (“we,” “our,” “us”) is an online and offline jewelry brand specializing in 1Gram Gold, imitation, and fancy jewellery. All users, visitors, and customers (“you”) are subject to these Terms and Conditions when browsing, purchasing, or using any service on our platform.

2. Eligibility

You must be at least 18 years old or accessing the site under the supervision of a parent or legal guardian to use or purchase products from Jewelora.

3. Product Information

  • All product images are for illustrative purposes only.
  • Actual colors, designs, or packaging may vary slightly due to lighting and screen resolution differences.
  • Product descriptions, specifications, and prices are subject to change without prior notice.

4. Pricing and Payment

  • All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
  • Jewelora reserves the right to revise pricing or discontinue a product at any time.
  • We accept payments through secure UPI, debit/credit cards, net banking, and wallet gateways.
  • Cash on Delivery (COD) is available for selected pin codes.

5. Order Confirmation & Shipping

  • Once your order is placed successfully, you will receive a confirmation via email/SMS/WhatsApp.
  • Orders are processed within 1–3 business days and dispatched via trusted courier partners.
  • Delivery timelines vary by location, generally between 3–7 working days.
  • Jewelora is not liable for shipping delays due to natural disasters, strikes, or courier issues.

6. Return & Exchange Policy

  • We accept returns/exchanges within [insert days, e.g., 3 or 7] days of delivery, only if the item is damaged, defective, or not as described.
  • To initiate a return, email us at [support@yourdomain.com] with your order ID and reason.
  • Items must be unused, in original packaging, and returned with all tags intact.
  • Customized products are not eligible for return or exchange.

7. Cancellation Policy

  • Orders can be canceled within 2 hours of placing them by contacting our support team.
  • Orders once shipped cannot be canceled.

8. Intellectual Property

All website content including logos, images, designs, product listings, and written content is the intellectual property of Jewelora or licensed to us. Unauthorized reproduction or copying is strictly prohibited.

9. Limitation of Liability

Jewelora shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website or services.

10. User Responsibilities

  • You agree not to misuse the website by spreading malware, spam, or engaging in fraudulent transactions.
  • You are responsible for maintaining the confidentiality of your account credentials.

11. External Links

Our website may contain links to third-party websites. Jewelora is not responsible for the content or practices of such sites.

12. Amendments

Jewelora reserves the right to modify or update these Terms and Conditions at any time without prior notice. Continued use of the website after changes implies acceptance.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India, with exclusive jurisdiction in Hyderabad, Telangana.

14. Contact Us

If you have any questions or concerns about our Terms and Conditions, please reach out to:

Jewelora – 1Gram Gold Jewellery Store
Hyderabad, Telangana, India
📞 Helpline: [Insert number]