Effective Date: [Insert Date]
Store Name: Jewelora – 1Gram Gold, Fancy & Imitation Jewellery Store
Website: [https://yourdomain.com]

Thank you for shopping with Jewelora. We are committed to delivering your orders in a fast, safe, and secure manner. Please read our Shipping Policy carefully to understand how we handle order dispatch and delivery.

1. Order Processing Time

  • All orders are processed within 1–3 business days after successful payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • You will receive an email/SMS/WhatsApp notification once your order is packed and shipped.

2. Shipping Methods & Delivery Time

We ship across India using reliable courier partners such as Delhivery, Blue Dart, DTDC, and India Post.

Location TypeEstimated Delivery Time
Metro Cities2–4 business days
Tier-2 Cities3–5 business days
Remote Areas5–7 business days

Note: Delivery timelines may vary during festivals, national holidays, or unforeseen courier delays.

3. Shipping Charges

  • Free Shipping on all prepaid orders above ₹999.
  • A standard shipping fee of ₹49–₹99 may apply to low-value or COD orders based on your location.
  • Exact shipping charges (if applicable) will be displayed during checkout before you make the payment.

4. Cash on Delivery (COD)

  • COD is available for selected pin codes only.
  • A nominal COD handling charge may apply (₹30–₹50).
  • In case of repeated COD order cancellations, we may restrict COD option for future orders.

5. Order Tracking

  • Once shipped, your order tracking details will be sent to your registered email or phone.
  • You can track your order using the provided tracking number on the courier partner’s website or through our [Track Order] page.

6. Packaging

  • All products are securely packed in tamper-proof boxes to ensure safe delivery.
  • Fragile items like necklace sets are bubble-wrapped for added protection.

7. Undelivered Packages

  • If a package is returned to us due to incorrect address, unreachable customer, or refusal to accept, we will contact you to reattempt delivery (additional charges may apply).
  • Refunds for undelivered prepaid orders will be processed after deducting shipping and handling charges.

8. International Shipping

At present, Jewelora does not offer international shipping. We only ship within India.

9. Delays & Exceptions

  • We are not liable for delays caused by natural disasters, strikes, political unrest, or logistical partner issues.
  • In such cases, we request your patience and support.

10. Customer Support

For any questions or issues related to shipping, feel free to contact our support team:

Jewelora – 1Gram Gold Jewellery Store
📍 Hyderabad, Telangana, India
📞 Helpline: [Insert Number]