Refund Policy

Introduction

At FindLocal, we aim to provide transparent and fair policies for all users. This Refund Policy explains the conditions under which refunds may or may not be issued for services purchased on the FindLocal platform.

By purchasing any paid service on FindLocal, you agree to this Refund Policy.

Nature of Services

FindLocal offers digital services such as featured listings, sponsored advertisements, premium visibility, and promotional placements.

Since these services are digital and performance-based in nature, refunds are limited and subject to the conditions outlined below.

Non-Refundable Services

The following services are strictly non-refundable once activated or delivered.

✅ Featured listings and promoted ads
✅ Sponsored placements and homepage promotions
✅ Premium visibility or highlighted listings
✅ Any digital advertising or marketing service
✅ Listing fees or subscription charges

Once a listing or advertisement goes live, it is considered delivered and cannot be refunded.

Eligible Refund Scenarios

Refunds may be considered only in exceptional cases such as:

✅ Duplicate payment made by the user
✅ Technical error resulting in service not being activated
✅ Payment deducted but service not delivered due to system failure

Refund approval is solely at the discretion of FindLocal after verification.

Refund Request Process

To request a refund, users must:

✅ Submit a refund request through the official FindLocal contact page
✅ Provide valid payment proof and transaction details
✅ Explain the reason for the refund request clearly

Refund requests must be submitted within a reasonable time from the date of payment.

Refund Processing Time

If a refund is approved:

✅ Refunds will be processed to the original payment method
✅ Processing may take 7 to 10 business days
✅ Bank or payment gateway delays are beyond FindLocal’s control

Cancellation Policy

Users may cancel paid services before activation by contacting FindLocal support. Once the service is activated or published, cancellation will not result in a refund.

Chargebacks and Payment Disputes

Unauthorized chargebacks or payment disputes without contacting FindLocal support may result in:

✅ Immediate suspension of the user account
✅ Removal of active listings or promotions
✅ Restriction from future paid services

Policy Updates

FindLocal reserves the right to modify or update this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

Contact Us

If you have questions regarding this Refund Policy, please contact FindLocal through the official website contact page.

By purchasing services on FindLocal, you acknowledge that you have read, understood, and agreed to this Refund Policy.